My name is Jiya Gupta and I am an IT consultant by professional. Dependable and goal-oriented IT Specialist with 5+ years of experience maintaining in-house IT systems and providing comprehensive customer support. At my MNC, saved 4 workhours a week for a team of 15 specialists through creating scripts to automate scheduled system patching. Seeking to join ABC Corp to optimize your IT processes while effectively cutting costs. 

Key achievement: Wrote scripts to automate scheduled system patching. Saved 4 hours a week.

IT Support Specialist

Zero Web, Newark, NJ
Dec 2015–Dec 2017

• Provided Help Desk-based IT phone support to end-users for a fast-paced web hosting firm, including troubleshooting, server support, and customer service.
• Maintained 15% above average customer satisfaction in post-call surveys. Used deep compassion and listening skills for the best customer experience.
• Became a trusted resource through high-level problem-solving skills. Solved customer issues with 12% more success than the company average.
• Kept 250 employees up and running on Windows 10.

Junior Desktop Support Engineer

Zero Web, Newark, NJ
Dec 2014–Dec 2015

• Handled all desktop support issues in a high-volume manufacturing firm.
• Handled trouble tickets 25% faster than other desktop support engineers.
• Commended by management for exemplary troubleshooting skills.

Education 

BSc, Computer Science
The State University of New York, Queens, NY 2014

Key Skills

• System Administration
• Network Configuration
• Software Installation
• Troubleshooting
• Windows Environment
• Customer Service
• Technical Support

Certifications

• 2016, CompTIA A+
• 2019, MS Server